Key Performance Indicators

Key Performance Indicators (KPIs) are performance measurements that help evaluate maintenance success. By monitoring metrics teams can make applicable adjustments to improve results.

Sockeye’s KPIs provide an automated approach in tracking maintenance schedules. These KPIs reference the Society of Maintenance Reliability Professionals (SMRP) standards.

The following are the current out of box KPI’s available:

METRIC	Definition	FORMULA
Schedule Compliance Hours	Measure of adherence to the maintenance schedule as a percent of total time available to schedule.	Weekly Scheduled Hrs. Performed / Total Hrs. X 100
Schedule Compliance Work Orders	Measure of adherence to the work schedule expressed as a percent of total number of scheduled work orders	Number of work orders performed as scheduled / Total number of scheduled work orders X 100
Available Hours Used	The percentage of available maintenance hours scheduled during a week.	Total Hours Scheduled / Total Hours Available to Schedule (hrs.) X 100
Reactive Work	Maintenance work that breaks into the weekly schedule	Break-in Hrs. / Total Available Hrs. X  100
Preventive Maintenance Hrs.	Scheduled hours worked on preventive work orders	Preventive Hrs. / Total Hrs. X 100
Corrective Maintenance Hrs.	Scheduled hours worked on corrective work orders	Corrective Hrs. / Total Hrs. X 100
Condition-based Maintenance Hrs.	Scheduled hours worked on condition-based work orders	Condition-based Hrs. / Total Hrs. X 100
Other Maintenance Hrs.	All other hours that are not captured within preventive, corrective, condition-based, proactive, continuous-improvement, standing, and emergency work.	Other Hrs. / Total Hrs. X 100
Planned Work	Scheduled hours on planned work orders	Planned Hrs. / Total Hrs. X 100
Unplanned Work	Total hours minus planned hours	Unplanned Hrs. / Total Hrs. X 100
Proactive Work	Preventive and predictive hours plus corrective hours identified from preventive and predictive work orders	Proactive Hrs. / Total Hrs. X 100
Standing Work Orders	Scheduled hours on standing work orders	Hrs. worked on standing work orders / Total Hrs. X 100
Continuous Improvement Hrs.	Scheduled hours on continuous improvement work orders	Continuous Improvement Hrs. / Total Hrs. X 100
Emergency Work Hrs.	Percentage of maintenance employee labor hours used on emergency work.	Emergency Work Hrs. / Total Hrs. X 100
Schedule Committed Hrs.	Percentage of work committed to the schedule.	Hrs. Committed to Weekly Schedule / Total Available Resource Hrs. X 100

User Guides

• KPI User Guide

Videos

Sockeye Available KPIs

Weekly Schedule – Schedule Compliance

Setup – Metric Criteria

Setup – KPI Ranges

More – KPI Summary & Export

Resources

More – How to access, print, and or export KPI’s

Weekly Schedule – Schedule compliance details

Optional Features

Close Weekly Schedule – Manually update to manage and update specific fields in Sockeye for customized KPI calculations for a team.

Custom KPI – Generate specific scheduling KPIs that meet business requirements.

Extend Schedule Compliance Dates – Sockeye can add a specified day and time after the current week to allow some follow up and work order completions that may need to be adjusted after the specific week. 

Email Weekly KPIs Automatically – A summary and detail list of the previous weeks KPI’s can be emailed out on a specific day and time each week. Review the most recent KPI’s anywhere quickly. 

Link to Dashboard and or Microsoft Power BI – Providing an endpoint ta access KPIs to a specified dashboard requested by the customer.

Schedule Compliance Automated – Setup Sockeye to  automatically check the Schedule Compliance Box by refreshing the backlog and any work orders that has an updated status for that specific scheduling week.

Tips and Tricks

Group By Schedule Compliance – Quickly highlights the work that was identified as reactive work throughout the week. 

Sockeye only updates KPIs for that specific week –  Any work orders completed after the specified day will not update the schedule compliance column or KPI.