Key Performance Indicators (KPIs) are performance measurements that help evaluate maintenance success. By monitoring metrics teams can make applicable adjustments to improve results.
Sockeye’s KPIs provide an automated approach in tracking maintenance schedules. These KPIs reference the Society of Maintenance Reliability Professionals (SMRP) standards.
The following are the current out of box KPI’s available:
| METRIC | Definition | FORMULA |
| Schedule Compliance Hours | Measure of adherence to the maintenance schedule as a percent of total time available to schedule. | Weekly Scheduled Hrs. Performed / Total Hrs. X 100 |
| Schedule Compliance Work Orders | Measure of adherence to the work schedule expressed as a percent of total number of scheduled work orders | Number of work orders performed as scheduled / Total number of scheduled work orders X 100 |
| Available Hours Used | The percentage of available maintenance hours scheduled during a week. | Total Hours Scheduled / Total Hours Available to Schedule (hrs.) X 100 |
| Reactive Work | Maintenance work that breaks into the weekly schedule | Break-in Hrs. / Total Available Hrs. X 100 |
| Preventive Maintenance Hrs. | Scheduled hours worked on preventive work orders | Preventive Hrs. / Total Hrs. X 100 |
| Corrective Maintenance Hrs. | Scheduled hours worked on corrective work orders | Corrective Hrs. / Total Hrs. X 100 |
| Condition-based Maintenance Hrs. | Scheduled hours worked on condition-based work orders | Condition-based Hrs. / Total Hrs. X 100 |
| Other Maintenance Hrs. | All other hours that are not captured within preventive, corrective, condition-based, proactive, continuous-improvement, standing, and emergency work. | Other Hrs. / Total Hrs. X 100 |
| Planned Work | Scheduled hours on planned work orders | Planned Hrs. / Total Hrs. X 100 |
| Unplanned Work | Total hours minus planned hours | Unplanned Hrs. / Total Hrs. X 100 |
| Proactive Work | Preventive and predictive hours plus corrective hours identified from preventive and predictive work orders | Proactive Hrs. / Total Hrs. X 100 |
| Standing Work Orders | Scheduled hours on standing work orders | Hrs. worked on standing work orders / Total Hrs. X 100 |
| Continuous Improvement Hrs. | Scheduled hours on continuous improvement work orders | Continuous Improvement Hrs. / Total Hrs. X 100 |
| Emergency Work Hrs. | Percentage of maintenance employee labor hours used on emergency work. | Emergency Work Hrs. / Total Hrs. X 100 |
| Schedule Committed Hrs. | Percentage of work committed to the schedule. | Hrs. Committed to Weekly Schedule / Total Available Resource Hrs. X 100 |
User Guides
Videos
Sockeye Available KPIs
Weekly Schedule – Schedule Compliance
Setup – Metric Criteria
Setup – KPI Ranges
More – KPI Summary & Export
Resources
More – How to access, print, and or export KPI’s
Weekly Schedule – Schedule compliance details
Optional Features
Close Weekly Schedule – Manually update to manage and update specific fields in Sockeye for customized KPI calculations for a team.
Custom KPI – Generate specific scheduling KPIs that meet business requirements.
Extend Schedule Compliance Dates – Sockeye can add a specified day and time after the current week to allow some follow up and work order completions that may need to be adjusted after the specific week.
Email Weekly KPIs Automatically – A summary and detail list of the previous weeks KPI’s can be emailed out on a specific day and time each week. Review the most recent KPI’s anywhere quickly.
Link to Dashboard and or Microsoft Power BI – Providing an endpoint ta access KPIs to a specified dashboard requested by the customer.
Schedule Compliance Automated – Setup Sockeye to automatically check the Schedule Compliance Box by refreshing the backlog and any work orders that has an updated status for that specific scheduling week.
Tips and Tricks
Group By Schedule Compliance – Quickly highlights the work that was identified as reactive work throughout the week.
Sockeye only updates KPIs for that specific week – Any work orders completed after the specified day will not update the schedule compliance column or KPI.