MAINTENANCE WORK ORDER SCHEDULING SOFTWARE
Take the complexity out of work order scheduling
Schedule work orders in a couple of clicks based on personnel availability and competency. Track work progress, identify reasons for delays, and generate reports to optimize schedules and reduce your backlog.
Used by both big and small maintenance teams
We created a work order scheduling software so simple & effective it only takes 1 hour to learn — and 98% of those who try Sockeye continue using it long-term.
Here’s how Sockeye works
KEY FEATURES
Automatic work order scheduling
Schedule visualization
Work order status tracking
Delay reasons tracking
SMRP and custom KPI reports
Full CMMS/HR system integration
Integrate
Step 1
Seamlessly integrate with your systems
Sockeye connects to your existing CMMS and HR systems so you can access everything you need to build your schedules. You can even do a trial run with an Excel-based integration to make sure our software is exactly what you need.
Access
Step 2
Evaluate crew and contractor availability
Effortlessly access crew and contractor availability for the upcoming week. The “Available Hours” tab displays employee availability based on your shift patterns and planned absences. Editing is a breeze. Changes are tracked and data is automatically updated in your CMMS for real-time insights.
Build
Step 3
Create a live, verified work order schedule
Check the “Backlog” tab to see the work orders from your CMMS. Quickly find what you’re looking for using the filter and search functions.
Then, simply mark the work orders, click on the “Schedule” button, and let Sockeye do its magic. Our automation will build your daily and weekly schedule based on employee availability.
After finalizing the schedule, share it with your team. Sockeye is cloud-based, so any updates you make will be instantly visible to everyone who has access.
Visibility
Step 4
Monitor work progress
You can log in to Sockeye at any time to see what work was completed, what work is being done, and what work is coming up.
Technicians and supervisors can also mark down why work was delayed so you can catch recurring issues and start clearing out any potential backlog you might have.
Monitor
Step 5
Track relevant KPIs
Sockeye tracks every keystroke to ensure that all data is verifiable and up to date. You can automatically generate SMRP and custom reports and forward them to your business intelligence software. Finally, our split pane view helps you identify how specific work orders contributed to different KPIs.
CMMS WORK ORDER MANAGEMENT
Scheduling shouldn’t be complicated
Tired of switching between your CMMS and spreadsheets, losing data along the way? Change all that with a work order scheduling tool built for your CMMS.
Book a Demo
Step 1
Get a Customized Demo
We start with a call from one of our product specialists to understand your specific needs. We then run a customized demo with your entire team so you can see how Sockeye makes scheduling easy.
Step 2
Start Your Risk-Free Trial
Test drive Sockeye using a file-based integration (Excel). This requires no investment or IT resources and just a few hours from the scheduler. Verify that Sockeye is right for you before you go all in.
Step 3
Get the Most out of Your Team
No more disjointed scheduling, missing data, & flying blind. Consistently build daily/weekly schedules, track work order status, and help your team get more work done.
Frequently Asked Questions
Sockeye uses two primary types of integration:
1. API-Based Integration
Sockeye uses API-based integration to adapt to every enterprise’s unique needs, providing customized read/write configurations with your CMMS and/or HR systems. This means that any last-minute changes made in your CMMS are reflected in Sockeye — and vice versa.
2. File-Based Integration
Sockeye uses an Excel template to port data between the CMMS and Sockeye — simply export your CMMS data into Sockeye’s Excel template and click ‘refresh’ to update your data. The implementation requires minimal effort and no IT resources or custom coding.
Learn more about integration types
Yes, Sockeye offers a one-month trial using our file-based integration. You’ll get access to all of Sockeye’s features and support throughout the trial. To get started, share an Excel file of your schedule and join a 1-hour training session.
A full production rollout with API integration takes 4 to 6 weeks, while a file-based integration can be done in under 2 weeks.
Sockeye’s experts handle most of the integration work; your IT team just needs to provide access (API endpoints or database views) and some oversight. Because Sockeye is cloud-based, there is no server to install or software to maintain on-premises — it’s all handled by our cloud infrastructure.
Sockeye supports read/write CMMS integration. The exact data exchanged typically includes work order details, scheduling fields, and resource info.
Configurations can be customized as read-only or selective write-back to accommodate your IT/security policies.
Work orders are updated according to your requirements. Typically, work orders are automatically updated when the scheduled work order end date has been reached. Work order updates made in your CMMS and Sockeye are automatically synchronized in both systems.
Sockeye allows you to input your technician and contractor shift patterns to track labor availability. You can easily edit labor availability for vacations, training, etc, with a couple of clicks.
Yes, Sockeye integration is customized according to your unique scheduling and IT requirements. Read/write integration, read only, write only specific fields, etc. — Sockeye is designed to meet your enterprise’s unique integration requirements.
We take data security very seriously. Sockeye is hosted on Microsoft Azure, which has industry-standard certifications (like ISO and SOC 2). Data is always encrypted, and backups are stored in a separate geographic region.
On the access side, we support role-based user permissions, SSO (Single Sign-on), and 2FA (two-factor authentication).
From Fortune 100 enterprises to single-site enterprises, Sockeye is ready, vetted, and prepared for your IT security review.
Learn more about Sockeye’s security
Schedule more work.
Get more work done.
Let us help you create a highly productive maintenance team.
Book a Demo