Frequently Asked Questions

Sockeye uses two primary types of integration:

1. API-Based Integration
Sockeye uses API-based integration to adapt to every enterprise’s unique needs, providing customized read/write configurations with your CMMS and/or HR systems. This means that any last-minute changes made in your CMMS are reflected in Sockeye — and vice versa.
 
2. File-Based Integration
Sockeye uses an Excel template to port data between the CMMS and Sockeye — simply export your CMMS data into Sockeye’s Excel template and click ‘refresh’ to update your data. The implementation requires minimal effort and no IT resources or custom coding.
 
Learn more about integration types

Yes, Sockeye offers a one-month trial using our file-based integration. You’ll get access to all of Sockeye’s features and support throughout the trial. To get started, share an Excel file of your schedule and join a 1-hour training session.

Yes, Sockeye can be used with just an Excel spreadsheet. Simply upload your Excel data into the Sockeye Excel template and click ‘refresh’ in Sockeye. 

Yes. Sockeye is flexible enough to connect with multiple CMMS systems simultaneously. It can pull work order data from various sources into a single, unified scheduling interface. In this case, our team will set up custom integrations for each tool you use, tailoring what data comes from which system.

Many companies use Sockeye to maintain scheduling & reporting continuity while undergoing CMMS deployment and/or updates.

A full production rollout with API integration takes 4 to 6 weeks, while a file-based integration can be done in under 2 weeks.  

Sockeye’s experts handle most of the integration work; your IT team mainly just needs to provide access (API endpoints or database views) and some oversight. Because Sockeye is cloud-based, there is no server to install or software to maintain on-premises — it’s all handled by our cloud infrastructure.

Sockeye supports read/write CMMS integration. The exact data exchanged typically includes work order details, scheduling fields, and resource info. 

Configurations can be customized as read-only or selective write-back to accommodate your IT/security policies.

Work orders are updated according to your requirements. Typically, work orders are automatically updated when the scheduled work order end date has been reached. Work order updates made in your CMMS and Sockeye are automatically synchronized in both systems.

Sockeye allows you to input your technician and contractor shift patterns to track labor availability. You can easily edit labor availability for vacations, training, and other events with just a couple of clicks.

Yes, Sockeye is designed to unify your scheduling — including contractors. Easily add contractors’ hours to the available labor dashboard and add them to your unified schedule.

Yes, Sockeye integration is customized according to your unique scheduling and IT requirements. Read/write integration, read only, write only specific fields, etc.

In other words, Sockeye is built to meet your enterprise’s unique integration requirements.

We take data security very seriously. Sockeye is hosted on Microsoft Azure, which has industry-standard certifications (like ISO and SOC 2). Data is always encrypted, and backups are stored in a separate geographic region. 

On the access side, we support role-based user permissions, SSO (Single Sign-on), and 2FA (two-factor authentication). 

From Fortune 100 enterprises to single-site enterprises, Sockeye is ready, vetted, and prepared for your IT security review. 

Learn more about Sockeye’s security

Yes, Sockeye lets you easily set and modify user permissions. Simply select the user and determine their level of access. It is a simple way to enforce who can create or edit schedules versus who can only view them.

Yes, Sockeye allows you to set up custom notifications and keeps you up to date with critical updates.

Yes, Sockeye is designed to meet your unique scheduling and reporting needs. Easily add custom filters to ensure the right data is always displayed with minimal clicks.

Yes, Sockeye is designed for customized data display. Access all of your work order data (job plans, asset history, etc.) with ease — displayed exactly the way you want.

Out of the box, Sockeye is configured to track different SMRP KPIs. On top of that, you can easily add custom KPIs, reports, and more.

To simplify reporting, you can automatically email specific individuals at specific times with specific KPI reports. This all but eliminates the time you would otherwise spend manually building and sharing reports.

Yes, Sockeye can integrate with your business intelligence (BI) software for enhanced KPI reporting.

Yes, Sockeye can integrate with your HR software to manage labor availability.

Sockeye is a month-to-month subscription with no penalty for cancellation. Each subscription price includes training, hosting, dedicated support, and regular updates. 

The monthly rate is determined based on:
– Type of integration (a simple file-based integration vs. a full API based integration)
– Number of locations you’ll use Sockeye for (increasing volume discount based on number of locations)

Sockeye also provides an annual payment option with an additional 10% discount.

Sockeye has been successfully deployed across a wide range of asset-intensive industries like manufacturing, pulp and paper, energy, mining, and food processing. 

The Sockeye team itself has a strong industrial maintenance background — and this domain knowledge is built into the product & support experience.

Absolutely. Sockeye is a cloud-based platform, so it is accessible from anywhere. The software is internationalized, meaning it supports deployment in different countries (with appropriate localization for language, time zones, date formats, and so on).

Currently, Sockeye is used on every continent, and our support team comprises former planners and schedulers who understand the problems you face.

If you run multiple sites, you can set up multiple plant locations within Sockeye and manage schedules for each, while still gaining a consolidated view if needed.